Apple Vision Pro not eligible for trade-in according to Apple

Apple has confirmed that the original Apple Vision Pro is not eligible for exchange or trade-in when purchasing the new model. This ends the hopes of many owners of the original Vision Pro to be able to offset some of the high purchase price when upgrading to the new version. The decision is likely to be disappointing, especially for those who invested over €4,000 in the first headset.

The Apple Vision Pro is considered the company's most ambitious product to date. It marks Apple's entry into the world of spatial computing—a blend of virtual reality and augmented reality. Since its launch, the headset has garnered a lot of attention, both for its technical performance and its high price. With the new model, Apple is now launching a revised version with several improvements. However, anyone hoping to trade in their old model when purchasing the new one will be left empty-handed.

No trade-in program for the Apple Vision Pro

The crucial clue can be found in the small print of an official press release from Apple:

The Apple Vision Pro is not eligible for trade-in.

This makes it clear that Apple doesn't offer the option to trade in the first model when purchasing a new device. This policy distinguishes the Vision Pro from other Apple products such as iPhones, iPads, or Macs, which are typically part of the trade-in program.

So, anyone who owns the original Vision Pro can't expect a credit when purchasing the new version. This means they'll have to pay the full price again. It's worth noting, however, that the new version is around €300 cheaper than the original version. For many, this might be a reason to stick with the current model, especially since it's still technically powerful.

Differences between generations

The new Apple Vision Pro differs from the original model in several ways. It now features the M5 chip, which offers significantly greater processing power and efficiency than the previously installed M2 chip. The new headset also supports a refresh rate of up to 120 Hz, ensuring smoother visuals. The previous model reached a maximum of 100 Hz.

Apple has also improved the comfort. The new model comes standard with a Dual Knit Band, which is designed to be more comfortable and distribute pressure better. Users of the first generation won't be left out, however: The new band is compatible with the original Vision Pro and can be purchased separately for €115. The older model, on the other hand, comes standard with the Solo Knit Band.

Consequences for owners of the first Vision Pro

Since Apple doesn't offer trade-ins, owners of the first generation are left with no choice but to resell the device privately. Platforms like eBay or Facebook Marketplace are possible options for passing on the device. However, the Vision Pro is a niche product, which limits demand. The resale value is likely to be low, especially now that the new model is on the market.

The lack of a trade-in option makes switching to the new headset an expensive decision. Many people will likely forego an upgrade for the time being – not least because Apple has already created a solid foundation with the original model, which is still sufficient for most use cases.

Sales start and availability

The updated Apple Vision Pro is now available at all Apple Stores and is now shipping to customers. Customers can try out the new model with the M5 chip and test the new Dual Knit Band in-store.

Apple Vision Pro: New model, clear lines, no exchange

With the Apple Vision Pro, Apple draws a clear line between the first and the new generation. The new model offers noticeable improvements in performance, frame rate, and comfort, but comes without any relief for existing customers. The lack of a return policy is likely to deter many from upgrading immediately, especially given the continued high price. The original Vision Pro remains a technologically impressive but expensive product that could now depreciate more quickly. With the new generation, Apple is clearly focusing on technical advancements – and less on owner loyalty. (Image: Apple)