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Last week, the repair professionals at iFixit introduced a new feature that was introduced in iOS 12.4. This significantly limits the work of independent repair shops and forces users to battery replacement by Apple or an authorized service partner.
The iPhone battery status was introduced in iOS 11.3 and can be accessed via the iOS settings under Battery. Here the user is given a little look behind the scenes - two relevant indicators for the actual battery status displayed – maximum capacity and peak performance. This allows users to track the condition of their iPhone battery and take timely action. In an emergency, some users have their broken device repaired by independent repair shops because it's cheaper – even using original parts. It's clear, of course, that manufacturers generally dislike this kind of behavior. Apple, too, seems to no longer want to tolerate the "right to repair" without restrictions.
Authentication of the new battery necessary
iFixit has found that if an iPhone battery is replaced by an unauthorized service workshop, the battery status display is no longer accessible - even if they use an original Apple battery. Instead of the usual graphic, only the text "Service" and an explanation are visible. This lets the user know that the iPhone cannot recognize the built-in battery, which is why the display has been deactivated. Users of the latest iPhone generation, i.e. iPhone XS, iPhone XS Max or iPhone XR under iOS 12.4, are affected. But how is that possible? The iPhone 2018 series has a small chip for authenticating the battery. This enables communication between the iPhone and the battery itself - the result is then displayed to the user in the battery status area. If the battery is replaced, the chip must be reset. Only Apple employees or authorized service partners can perform this step.
“Protect customers from damaged, poor quality or used batteries”
iOS 12.4 not only limits the work of independent repair shops but also the users in their choice of who should repair their defective iPhone. The whole thing inevitably brought a lot of criticism, which is why Apple has now also spoken out. Cupertino turned to iMore and explained the latest step as follows:
We take our customers' safety very seriously and want to ensure that every battery replacement is done properly. There are now over 1,800 Apple Authorized Service Providers in the U.S., so our customers have even more convenient access to quality repairs. Last year, we introduced a new feature to notify customers when we were unable to verify that a new, genuine battery was installed by a certified technician following Apple repair procedures. This information is designed to protect our customers from damaged, poor-quality, or used batteries that may cause safety or performance issues. This notification does not affect the customer's ability to use the phone after an unauthorized repair.
Despite the statement, Apple continues to face accusations of profiteering. Of course, everyone should have the freedom to decide for themselves who should repair their defective product. Given the countless black sheep, however, it would be better to go to Apple itself or an authorized service partner - because safety and quality come first. Apple AirPods with wireless charging case on special offer on Amazon
