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Apple prepares new repair program for MacBook Air 2018 models

Milan Jovicic by Milan Jovicic
June 30, 2019 - 10:24 PM CEST
in Apple News
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Image: Apple

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Apple is apparently preparing a new repair program - this is revealed by an internal document. According to it, a small number of MacBook Air models from 2018 are said to qualify for the free service.

In an internal document, Apple confirmed to its own repair personnel that there is a problem with the logic board of the 2018 MacBook Air. The letter states that only a "very small number" of MacBook Air models are affected.

Apple Stores and authorized service partners have been informed of the situation. Accordingly, the motherboard in the affected devices must be replaced free of charge - the non-public document was anonymously leaked to 9to5mac. According to the content, Apple wants to inform affected customers by email, as the problem can be narrowed down to certain serial numbers. They should then go to an Apple Store or alternatively to an authorized service partner who can finally check the device.

Symptoms not yet entirely clear

Apple has not yet officially announced the new repair program or mentioned it on its website.exchange and repair extension programs”. In some cases, Apple does not list such programs if only a small number of devices are affected. However, it is also not clear what criteria the company uses to decide to publicly announce a program. For the affected MacBook Air 2018 models, Apple will offer the program for four years from the original date of purchase. Users who believe they are affected by the problem can take their MacBook Air to an Apple Store or authorized service provider and have it checked – the exact symptoms are unknown, but there are said to be problems booting up the device. Buy Apple MacBook Air 2018 at Amazon up to 14 percent cheaper (Image: Apple)

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Milan Jovicic

Milan Jovicic

Milan founded Apfelpatient in 2016 and has been responsible for all editorial content since 2018 – news, rumors, how-to guides and product reviews. Here, Apple devices aren't review units kept for two weeks, they're everyday tools: from iPhone to MacBook Pro, MacBook Air and iMac all the way to Apple Vision Pro, at least one device from every product category is in daily use, many of them replaced every year. Every menu path in a guide is checked on the device before it goes live.

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