Apple today launched its self-service repair program for iPhone, announced late last year, which will allow iPhone 12, iPhone 13 and third-generation iPhone SE users in the US to perform certain repairs at home. A launch in Europe is planned for later this year.
According to Apple, a new Self Service Repair Store Original repair manuals as well as Apple parts and tools will be available. In the store, customers will have access to over 200 individual parts and tools. Initially, the store will only offer tools for the iPhone 12 and iPhone 13, as well as the third-generation iPhone SE. Apple plans to expand the store later this year to include tools, manuals and parts for Macs with Apple silicon chips. To perform a repair, customers must first view the repair manual for their product and the specific repair on Apple's support website. They can then order the required parts and tools from the Self Service Repair Store and perform the repair. All tools and parts offered in the store undergo "extensive testing to ensure the highest quality, safety and reliability," Apple says.
Apple: Repair kit can be borrowed
While customers must order the parts needed for the repair themselves, Apple provides a $49 kit that contains all the essential tools needed for the repair. The loaner kit is available to customers for one week before it must be returned to Apple and will be shipped free of charge. This rental option offers flexibility to customers who may not own and want to purchase all the tools for a single repair. The program is part of Apple's efforts to "continue to improve access to repair," the company says. Nevertheless, Apple points out that the "vast majority" of customers should continue to visit a professional repair provider, such as an Apple Store, to ensure their devices are repaired safely and reliably. Over the past three years, Apple has expanded its repair network to over 3,000 Independent Repair Providers and more than 5,000 Authorized Service Providers worldwide. (Image: Apple)
